Policy

Refund Policy

Effective Date: January 1, 2026

1. Digital Service Refund Window

Refund requests may be reviewed within 7 days of payment. Because our services involve research, setup, outreach preparation, and custom delivery work, refund eligibility depends on the order status and the work already completed.

2. Eligible Refunds

• Duplicate payment for the same order.
• Billing or technical checkout error.
• Service unavailable before work has started.
• Order cancelled by Leads Wizards LLC before meaningful work begins.

3. Non-Refundable Situations

• Service has been delivered through the dashboard, email, PDF, Excel, CSV, report, or other agreed digital format.
• Lead research, campaign setup, outreach preparation, or custom work has already started.
• Client provided incorrect, incomplete, or delayed campaign information.
• Client changed their mind after payment or after work began.
• Expected sales, replies, meetings, or conversions were not achieved, since campaign results are not guaranteed.

4. Revisions & Satisfaction

If there is a valid issue with the delivered file or report, please contact us first. We may correct, replace, or revise the delivery where reasonable instead of issuing a refund.

5. Processing

Approved refunds are processed within 7 business days. The actual time to appear on a card or bank statement depends on the payment provider and issuing bank.

6. Chargebacks

Please contact support before opening a dispute. We keep order records, invoices, payment confirmations, delivery files, download history, support messages, and service proof reports for payment processor review.

7. Contact

Email: support@leadswizards.com